Privacy Policy of NorthFrame Motion Studio

Effective Date: July 7, 2026

1. Introduction and Company Information

This Privacy Policy explains how NorthFrame Motion Studio collects, uses, discloses, stores, and protects personal information in connection with its motion-studio services, website, communications, and related business operations in Canada.

NorthFrame Motion Studio is located at 2145 West 4th Avenue, Vancouver, BC V6K 1N7, Canada. You may contact us by email at [email protected] or by phone at +1 (604) 782-9463.

This Privacy Policy is intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, British Columbia privacy requirements. By using our services or interacting with us, you acknowledge that your personal information may be handled as described in this Policy.

2. Data Collection and Processing

NorthFrame Motion Studio may collect personal information directly from you, automatically through our website and digital tools, and from third parties where permitted by law. The types of personal information we may collect include:

• Contact details such as name, email address, phone number, mailing address, and company name;
• Project and service-related information, including creative briefs, production preferences, feedback, and correspondence;
• Billing and payment information, such as invoicing details and transaction records;
• Technical information, including IP address, browser type, device identifiers, log data, and usage analytics;
• Marketing and communication preferences;
• Any other information you choose to provide to us in the course of business.

We process personal information only to the extent reasonably necessary for the purposes described in this Policy and in accordance with applicable law.

3. Purpose of Data Processing

NorthFrame Motion Studio processes personal information for the following purposes:

• To provide motion-studio services, including project planning, production, editing, delivery, and client support;
• To communicate with clients, prospects, vendors, and website users;
• To prepare quotations, contracts, invoices, and related administrative records;
• To manage customer relationships and respond to inquiries;
• To operate, maintain, secure, and improve our website, systems, and services;
• To conduct analytics, measure performance, and improve user experience;
• To send service notices, updates, and, where permitted, marketing communications;
• To comply with legal, regulatory, tax, accounting, and recordkeeping obligations;
• To protect our rights, property, personnel, clients, and business operations;
• To detect, prevent, and investigate fraud, misuse, or security incidents.

4. Legal Basis for Processing

Under Canadian privacy law, we collect, use, and disclose personal information with your knowledge and consent, unless otherwise permitted or required by law. Depending on the circumstances, the legal basis for processing may include:

• Consent: You have given express or implied consent for a specific purpose;
• Contractual necessity: Processing is necessary to enter into or perform a contract with you;
• Legitimate business purposes: Processing is necessary for reasonable business purposes, provided your interests and rights are appropriately protected;
• Legal obligation: Processing is required to comply with applicable laws, regulations, court orders, or lawful requests;
• Protection of interests: Processing is necessary to protect our rights, safety, or property, or those of others.

Where consent is the basis for processing, you may withdraw it subject to legal or contractual restrictions and reasonable notice.

5. Data Sharing and Third Parties

NorthFrame Motion Studio may share personal information with third parties only where necessary and appropriate for the purposes described in this Policy, including:

• Service providers that support hosting, cloud storage, analytics, email delivery, customer relationship management, payment processing, accounting, and IT security;
• Professional advisors such as lawyers, accountants, auditors, and insurers;
• Production partners, contractors, freelancers, and vendors involved in delivering client projects;
• Government authorities, regulators, law enforcement, or courts where required or permitted by law;
• Successors or potential successors in connection with a merger, acquisition, restructuring, or sale of assets, subject to appropriate confidentiality protections.

We require third parties to protect personal information in a manner consistent with applicable privacy obligations and to use it only for authorized purposes.

6. Data Transfer to Third Countries

Some of our service providers or business partners may store or process personal information outside Canada, including in other provinces or in foreign jurisdictions such as the United States. As a result, personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities there.

Where personal information is transferred outside Canada, NorthFrame Motion Studio takes reasonable steps to ensure that appropriate contractual, technical, and organizational safeguards are in place to protect the information in accordance with Canadian privacy standards.

7. Storage Duration

NorthFrame Motion Studio retains personal information only as long as necessary to fulfill the purposes for which it was collected, to meet legal, accounting, tax, or reporting requirements, and to resolve disputes or enforce agreements.

Retention periods may vary depending on the type of information and the nature of the relationship. When personal information is no longer required, we will securely delete, anonymize, or destroy it in accordance with our retention practices and applicable law.

8. User Rights

Subject to applicable Canadian law, you may have the following rights regarding your personal information held by NorthFrame Motion Studio:

• Access: Request confirmation of whether we hold personal information about you and obtain access to it;
• Rectification: Request correction of inaccurate, incomplete, or outdated personal information;
• Erasure: Request deletion of personal information where permitted by law;
• Restriction: Request that we limit certain processing in appropriate circumstances;
• Data portability: Request a copy of certain personal information in a structured, commonly used format where applicable;
• Objection: Object to certain processing activities, including direct marketing where applicable.

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before responding. We will respond within a reasonable time and in accordance with applicable legal requirements.

9. Withdrawal of Consent

Where our processing is based on your consent, you may withdraw that consent at any time by contacting NorthFrame Motion Studio. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal, nor will it affect processing that is otherwise permitted or required by law.

Please note that withdrawing consent may limit our ability to provide certain services or communications to you.

10. Right to Complain

If you have concerns about how NorthFrame Motion Studio handles your personal information, we encourage you to contact us first so that we may attempt to resolve the issue promptly and fairly.

You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, the Office of the Information and Privacy Commissioner for British Columbia.

Office of the Privacy Commissioner of Canada
Website: https://www.priv.gc.ca

11. Data Security

NorthFrame Motion Studio uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction. These measures may include access controls, secure storage, encryption where appropriate, staff confidentiality obligations, and regular review of security practices.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.

12. Contact Information

If you have questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact:

NorthFrame Motion Studio
2145 West 4th Avenue
Vancouver, BC V6K 1N7
Canada

Email: [email protected]
Phone: +1 (604) 782-9463

13. Changes to Privacy Policy

NorthFrame Motion Studio may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will post the updated version on our website and revise the effective date above, and we may provide additional notice where appropriate.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.